Queue Management System
Decrease customer waiting time, improve waiting line management, and increase revenues with Uniconnect Systems Queue Management
Uniconnect Systems queue management cover everything from simple ticket, self check-in kiosk, and display solutions to a fully tailored customer journey platform that utilizes customer data.
Integrate the system that works for you and find out how to bridge the gap between the online and physical environment to provide a seamless customer experience.
Why Choose Uniconnect System’s Queue Management Systems?
- Excessive queuing and waiting are among the leading causes of consumer dissatisfaction in banks, retail stores, hospitals and government institutions &Uniconnect System’s queuing systems solve that problem.
- Uniconnect Company solutions are based on the Philosophy – ORGANIZE, ENGAGE & MEASURE waiting times and statistics from disconnected service areas to enhance customer experience at key touch points
Features & Benefits
Queue Management System
Improved operations, better customer experience
From online to onsite, Uniconnect Systems queue management solutions are designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.
- Reduce waiting times and minimize crowd in the waiting area
- Improve customer flow for more efficient operations
- Keep customers informed every step of the way
- Gain insights into the customer experience to make data-driven business decisions
How Queue Management Systems Works?
There are four steps for the basic queue management system:
- Customer Welcome Screen
- Notifications
- Token Screen Display
- Token Calling Screen
Our Portfolio
Kiosk software can either independently handle customer requests or securely communicate with the cloud server to process a request (e.g. banking kiosks). Communication with cloud is also necessary for kiosk software to upload activity reports or error logs to the cloud database and for kiosk administrators to perform maintenance via a cloud-based kiosk management software.